Refund & Cancellation Policy

• There is no subscription — nothing renews, so there is nothing that needs cancelling.
• Credits are delivered to your account instantly after payment and never expire.
• A pack you haven't used at all can be fully refunded within 7 days of purchase.
• A credit spent on a test that we failed to mark is returned or the marking is re-run.
• Failed payments are never charged, and duplicate charges are refunded in full.

Everything we sell is digital. When you buy a credit pack, the credits are added to your account automatically as soon as Razorpay confirms the payment — usually within seconds, occasionally a few minutes if your bank is slow to confirm. Nothing is shipped and there are no delivery charges. If your payment succeeded but the credits have not appeared within an hour, contact us with your payment reference and we will put it right.

There is no recurring plan, so there is no auto-renewal to cancel and you will never be charged unless you actively buy a pack. You can stop using the service whenever you like, and you can delete your account at any time from Settings — unused credits on a deleted account are refundable only under the 7-day rule below, so consider requesting the refund first.

If you bought a pack and have not used any of its credits, you can have the purchase fully refunded within 7 daysof payment. The pack’s credits are removed from your account and the full amount goes back to your original payment method. Once any credit from a pack has been spent on a test, the pack is considered used and this window no longer applies.

A credit is consumed when you submit a test for marking, and a marked test cannot be un-taken — so spent credits are not refundable. There is one exception: if a test you submitted could not be marked because of a fault on our side, we will re-run the marking, and if it still cannot be completed we will return the credit to your account. Disagreement with a band score is not a marking fault — AI scores are practice estimates, as our Terms of Service explain.

• Failed paymentsare never charged. If your bank shows a deduction for a failed attempt, the amount is automatically reversed by Razorpay or your bank, typically within 5–7 working days.
• Pending payments. Some payments (especially UPI) can stay pending briefly and then succeed — your credits are added automatically the moment the payment confirms. A payment that is authorised but never completes is refunded automatically.
• Duplicate charges for the same purchase are refunded in full — send us the two payment references.

Approved refunds are issued through Razorpay to the original payment method — we cannot redirect a refund to a different card, UPI ID, or account. Once issued, the money typically reaches you within 5–7 working days, though some banks take longer to post it.

Email [email protected] from the address on your account, with the payment reference from your Razorpay receipt (or the approximate date and amount) and a line on what went wrong. We respond within 2 business days, and if the refund is approved we issue it immediately.

Refunds exist to treat honest customers fairly, not as a way to take tests for free. Accounts that repeatedly buy, use, and claim refunds, or that dispute legitimate charges with their bank instead of contacting us, may be suspended and further refunds refused to the extent the law allows.

Anything unclear, or a payment problem not covered here: [email protected].